bff77 Terms and Conditions

01 Introduction and Definitions

bff77 is an online gaming platform that provides entertaining casino games, sports betting and live gaming services for players in Bangladesh. These terms and conditions ("Terms") apply between bff77 ("we", "Platform") and each registered user ("you", "player").

Key Definitions

• Platform: The bff77 website and all associated services.
• Account: A user's registered personal gaming account.
• Balance: The total deposited funds and bonus amount held in an account.
• Bonus: Additional credits granted under a promotional offer.
• Wagering: The requirement to place a specified amount in bets before bonus funds can be withdrawn.
• KYC: Know Your Customer — the identity verification process.

These terms are effective in accordance with Bangladesh Standard Time (BST, UTC+6). In the event of any dispute, the Bengali version of these terms shall take precedence.

02 Account Registration

To open an account at bff77, you must meet the following conditions and provide accurate information. Providing false information may result in account cancellation.

Registration Requirements

• You must be at least 21 years of age.
• You must be a resident of Bangladesh or be accessing from Bangladesh.
• Only one account per person is permitted.
• You must provide your correct full name, date of birth, mobile number and email address.
• It is your responsibility to keep your password confidential and not share it with anyone.
• By registering an account, you are considered to have fully accepted these terms.

03 Age Verification and KYC

bff77 is a responsible gaming platform. We follow strict age verification procedures to ensure the protection of minors from gaming.

Age Verification Process

We reserve the right to verify your identity at any time after registration. The following documents may be requested for verification:

• Clear photos of both sides of your National Identity Card (NID).
• Passport or driving licence.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method.

Withdrawals may be temporarily suspended until KYC verification is completed. We store your personal information with the highest level of security.

04 Account Management

It is your responsibility to ensure the security and proper use of your account. Important guidance regarding your account is provided below.

Account Security

• Do not share your login details with anyone.
• If you log in on a public or shared device, log out at the end of your session.
• If you suspect unauthorised access to your account, contact us immediately via live chat.
• You are solely responsible for all activity carried out on your account.

Updating Account Information

If your personal details change (mobile number, email, address), please notify us as soon as possible via live chat. bff77 is not responsible for any delays in withdrawals caused by outdated or incorrect information.

05 Deposits and Withdrawals

bff77 ensures safe and fast transactions through Bangladesh's popular mobile banking services.

Payment Methods

We support the following payment methods: bKash, Nagad, Rocket and Upay.

Deposit Rules

• Minimum deposit amount: ৳200 (for each method).
• Deposits are generally credited to the account instantly.
• Use only a payment account registered in your own name.
• Transactions from third-party payment accounts are not permitted.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal processing time: generally 15 minutes to 2 hours.
• KYC verification must be completed at the time of withdrawal.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals must be made to the same payment method used for the deposit.

06 Bonuses and Promotions

bff77 offers various types of bonuses and promotional offers for its players. Each bonus has its own terms and conditions, which must be read before claiming any bonus.

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. A 20x wagering requirement applies before this bonus can be withdrawn.

General Bonus Terms

• A player may not claim a specific promotion more than once.
• Bonus balance cannot be withdrawn directly — wagering must be completed first.
• Bonuses may have a time limit; if not used within the specified period, the bonus will be cancelled.
• Multiple bonuses cannot be used at the same time unless specifically stated.
• If bonus abuse is found on any account, all associated bonuses will be cancelled.
• bff77 reserves the right to modify, suspend or cancel any bonus offer at any time.

VIP Program

Our VIP program has 5 levels, each with weekly cashback rewards:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

Through regular and active play, you can advance to higher VIP levels.

07 Gaming Rules

Adhering to the Fair Play policy while playing at bff77 is mandatory. All games are conducted impartially and no manipulation is involved in determining results.

General Gaming Rules

• The individual rules for each game can be found in the game lobby.
• If a game is left incomplete due to a technical error, bff77 may consider that bet void.
• If an error is found in a game result, the bet will be cancelled and the original stake will be refunded.
• If your internet connection is lost, the game result will be saved on the server.
• Claims for winnings obtained by exploiting any software bug or error will not be accepted.

Betting Limits

Minimum and maximum bet limits are set for each game and may vary by game. We reserve the right to change betting limits at any time.

08 Prohibited Activities

The following activities are strictly prohibited on bff77. Violating these rules will result in immediate account closure and all winnings may be forfeited.

• Operating multiple accounts or using another person's account.
• Dishonestly exploiting the bonus system in any way (bonus abuse).
• Using any type of bot or automated betting software.
• Exploiting technical vulnerabilities of the platform.
• Conducting money laundering or any other illegal financial activity.
• Making threats or behaving in an abusive manner toward other players or staff.
• Registering using a fraudulent identity.
• Operating multiple accounts from the same device or network.

09 Privacy and Data Protection

bff77 gives the highest priority to the protection of your personal information. We use industry-standard SSL encryption and secure servers.

Full details of how your information is collected, stored and used can be found on our Privacy Policy page. We never sell your information to third parties.

Cookie Policy

Our platform uses cookies to function properly. By continuing to use the platform, you are considered to have agreed to the use of cookies.

10 Limitation of Liability

bff77 bears no liability in the following situations:

• Games lost due to internet disconnection.
• Gameplay interrupted due to technical issues on the user's device.
• Delays in third-party payment processing.
• Losses resulting from sharing account login details with others.
• Force majeure situations (natural disasters, cyberattacks, government directives).

Our liability is limited to a maximum of the actual deposit amount in your account. Claims for indirect or special damages will not be accepted.

11 Account Closure & Suspension

Closure by bff77

bff77 may suspend or permanently close an account without notice in the following situations:

• Violation of these terms and conditions.
• Evidence of fraud or deception is found.
• Registration under a false identity.
• Participation in prohibited activities.

Closure by the User

You may request to close your account at any time via live chat. Before closing your account, please fulfil all wagering requirements and withdraw any remaining balance.

12 Responsible Gaming

bff77 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — it should never become a source of financial or mental stress.

• Only play with money you can afford to lose.
• Do not treat gaming as a way to earn income.
• Avoid placing large bets driven by emotion.
• Take regular breaks and keep track of time.

Our platform has self-control features. You can set deposit limits, take a temporary break, or request permanent Self-Exclusion. For more details, please visit our Responsible Gaming page.

13 Dispute Resolution

If you have a complaint about anything, please first contact us through our 24/7 live chat support or by email at ([email protected]). We take all complaints seriously and strive to resolve them quickly.

Complaint Process

• Submit your complaint to the support team and provide relevant details (date, time, transaction ID).
• The support team will review the complaint and inform you of a resolution as soon as possible.
• If you are not satisfied with the resolution, you have the option to appeal to senior management.
• In disputes regarding game results, the game provider's logs will be considered as final proof.

14 Changes & Amendments

bff77 reserves the right to change these terms and conditions at any time. For significant changes, we will send a notification to your registered email.

If you continue to use the platform after any changes, you will be considered to have accepted the new terms and conditions. Please check this page regularly.

If you have any questions about these terms and conditions, please contact our support team. Our team provides service in Bengali 24 hours a day, 7 days a week.